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Microsoft Apologizes for Xbox Live Problems and Offers a Free Xbox LIVE Arcade Game for Our Troubles

Marc Whitten has posted on the following letter in regards to the Xbox Live service interruptions over the holiday season. In the letter he appologizes for the problems and states that Microsoft will be offering all Xbox Live subscribers a free Xbox Live Arcade game to show their gratitude for us living with the problems while they worked on fixing them. So, without any further ado, here is the letter:

Dear Xbox LIVE Members:

During this past holiday season you helped us break a number of Xbox LIVE records. This included our largest sign-up of new members to Xbox LIVE in our 5 year history and just yesterday you broke the record for the single biggest day of concurrent members ever on the service.

As a result of this massive increase in usage we know that some of you experienced intermittent Xbox LIVE issues over the holiday break. While the service was not completely offline at any given time, we are disappointed in our performance. I would like to take this moment to thank you each and every one of you for your patience and understanding as our team has worked around the clock to return the service to a stable state.

At the same time we would like to offer a token of our appreciation to all of you in celebration of record success for the service. And as a thank you for your loyalty during this holiday period, we will be offering all of our Xbox LIVE members around the world access to a full Xbox LIVE Arcade game that will be available to download free of charge. In the coming weeks we will be sharing the specific details of this offer with you.

Thank you again for helping make Xbox LIVE everything that it is today!


Marc Whitten
General Manager, Xbox LIVE
Gamertag: Notwen

For more information visit

Comments [1]

  • Redeema - January 6th, 2008 at 10:56 am
    Redeema Avatar

    I hope it’s not a game I already have. I’d like to get my hands on something new, but it’d be nice if they just let us pick one via email code or something. I’m sure they could figure out a way to do it.

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Date: January 5, 2008
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